Back in the eighties, the Belgian social security sector risked a complete meltdown. A so-called Crossroad Bank was erected, headed byFrankRobben. With the careful implementation of a strategic information infrastructure he helped to redesign all administrative processes, thereby reducing the number of paper forms and the length of the remaining forms strongly. This enhanced not only efficiency and effectiveness of the system, but also the quality of service delivery, the level of enforcement and last but not least the legitimacy of the social security system. An international renowned best practice was born......
Source:http://wiki.triastelematica.org/index.php/Case:CrossRoad_Bank_Belgium(2)
Read more: http://ksz.fgov.be/en/international/page/content/websites/international/aboutcbss.html
