In 1998, Forbes Global magazine, conducted a quality assurance study on the Dabbawalas' operations and gave it a Six Sigma efficiency rating of 99.999999; the Dabbawalas made one error in six million transactions.
Thursday, March 24, 2011
A Success Story of Teamwork and Cooperation - Dabbawala System
In Mumbai, India, the Dabbawalas, also known as Tiffinwalahs, continue to deliver thousands of home cooked meals feeding hungry office workers and students. The Dabbawala system is an example of a very successful system that has been in place for decades through sheer ingenuity, cooperation and teamwork. With little cost and no sophisticated technology, the system has proven effective in meeting client requirements.
In 1998, Forbes Global magazine, conducted a quality assurance study on the Dabbawalas' operations and gave it a Six Sigma efficiency rating of 99.999999; the Dabbawalas made one error in six million transactions.
In 1998, Forbes Global magazine, conducted a quality assurance study on the Dabbawalas' operations and gave it a Six Sigma efficiency rating of 99.999999; the Dabbawalas made one error in six million transactions.
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